Do you always want to be reachable by phone?, call our Virtual Balie because we always answer!

Not reachable, but still reachable!

No stress on missed calls, That’s a nice feeling!

Be as reachable as possible, never miss a conversation, and receive comments the way you want! By outsourcing phone traffic to an answering machine, you improve phone accessibility.

Virtual Balie provides the following services to deliver high quality real value on your behalf

Answer & Customer Service

For many companies, outsourcing your customer service is always a bit of a mmm, how do you say that "exciting".

Calendar management

Effective agenda management is essential for successful business operations. Virtual Balie offers you the ideal solution.

Virtual Balie Angels

Virtual Balie employees are called 'angels' by our customers, and it is not for nothing.

You find us at

Rhijnspoor 259
2901 LB Capelle aan den IJssel
The Netherlands

+31 (0) 10 268 09 00

Opening hours
Monday to Friday
8:00 - 18:00
10:00 - 16:00
Limited availability on public holidays

Respond with service!

Virtual Balie, your online business card!

These days, we do everything online. We buy everything, we make appointments, we communicate, we meet, in short, a huge change from the past. Yet there are some things that are still close to our hearts. Issues such as "treatment", "service", "trust", fixed values ​​in human interaction. And in this new digital world? All too often, we don't organize things very well. This must and can be done differently with Virtual Balie, a remote reception!

With Virtual Balie you have a business card with which you can offer your customers and relations the same online service as if they were “live” in front of your reception. Real value that ensures lasting relationships.

B4Nature Foundation

The B4Nature Foundation highly recommends the Virtual Balie. This way we never miss a call. The professional staff of Virtual Balie, truthfully called “Ängels”, not only answer our calls perfectly and kindly, they even answer our contacts and donors the most common questions! Finally, within a minute, we receive a transcript of the phone call in a email. Virtual Balie helped us develop our Foundation!

Peter Schallenberg


Henk Kuiper Webs

Virtual Desk does what they promise! I don’t have to worry about my reachability. As they say themselves “Always available, even when you are not there yourself! Ideal if, like me, you are on the road regularly!

Henk Kuiper

Capelle a/d IJssel

Reachability by phone

Your greatest interest

We can help you with an important part of any business, retailer and / or online store, namely telephone reachability. We do this with customer service and answering solutions. Customer service is sometimes seen as "not so necessary", especially in online stores and retailers, but it's more important than ever. It's about the most complete customer experience possible: customers want someone who can help them in a good, friendly way with unexpected problems or essential questions.

We are angels and believe that customer service, especially in these times, isn't all about complaints anymore, but that extra service is an extension of your online store and organization. Customer service should be a special experience and a plus for your customers in order to benefit from good management in all telephone and / or e-mail situations, which of course includes the correct handling of all your return mail. Looking for a customer service solution from A to Z, take a look at our Virtual Balie services.